Refund & Cancellation Policy
This policy explains how BelloCommerce subscriptions are billed and cancelled, how the 14-day money-back guarantee works, and how to ask for a refund. BelloCommerce is sold by BelloCloud LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States.
1. Who sells BelloCommerce
BelloCommerce is sold and operated by BelloCloud LLC, a limited liability company registered in New Mexico, United States (Entity ID 0008115796), at 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States. Questions about billing and refunds: bellocommerce@bellocloud.com, or +1 (505) 528-3844 by phone or WhatsApp.
2. How BelloCommerce is billed
BelloCommerce is a subscription. The plan, price, currency and billing period are shown on our pricing page and confirmed before you pay. Each period is paid in advance. Nothing is charged automatically and there is no automatic renewal: you renew by paying for the next period, and if you do not pay, your subscription simply ends at the end of the period already paid. Amounts shown in currencies other than the billing currency are approximate conversions.
3. Cancelling
You can cancel at any time by email to bellocommerce@bellocloud.com. Nothing is charged after you cancel, and you keep access to BelloCommerce until the end of the period already paid. Export any data you need before that period ends.
4. 14-day money-back guarantee on your first payment
If BelloCommerce is not right for your business, ask for a refund within 14 days of the first payment of a new subscription and we refund that payment in full. You do not need to give a reason. The subscription is then cancelled.
5. Renewals
Renewal payments are not refundable, and we do not refund unused days of a period you cancel, except where the law of your country requires it.
If we fail to deliver the service you paid for, for example if BelloCommerce is unavailable for a significant time because of a fault on our side, we credit or refund the affected part of your subscription.
6. Third-party fees
Fees charged by other companies are not refundable by BelloCloud, for example shipping and delivery companies, Meta for WhatsApp messages and templates, and payment processors. They are covered by those companies’ own terms.
7. How to ask for a refund
Write to bellocommerce@bellocloud.com from the email address on your BelloCommerce account, or send a WhatsApp message to +1 (505) 528-3844 giving that email address, with the name of your store. We confirm your request within two business days.
Refunds are made to the original payment method within 10 business days of our confirmation. Your bank or payment provider may take a few more days to show the money in your account.
8. Questions and disputes
If something is wrong with a payment, please contact us before opening a dispute with your bank: we usually solve it quickly. This policy forms part of our Terms of Service and does not limit any right you have under the consumer law of your country.
BelloPOS, our point-of-sale software, is sold as a one-time licence and has its own Refund & Delivery Policy.